Thursday, February 23, 2012

Random Act of Kindness #23

I'm just going to jump right on in there with today's RAK challenge...

Random Act of Kindness #23: When you receive excellent customer service, take a minute to sing their praises, or better yet, let their boss know what a great job they're doing.

When we receive bad customer service, what's the first thing we're inclined to do? Ask to speak with a manager, right? Well, friends, I challenge you to look around for people who really are doing a stand-up job and ask to speak to their manager too!

Yes, I practice what I preach...I've recently been corresponding with someone via email and she's been very patient and understanding towards my "computer idioticy syndrome." I asked for her editor's email address and sent a word of praise as a simple thank you for the way she does her job.

It only takes a minute of your time to pass on a word of kindness.

If you've missed out on other RAK challenges, here are a few to get you started: click here and here.


Allison @ House of Hepworths said...

Ben and I always do this! We love it! We'll ask the waiter for their manager which usually brings a look of terror to their face. The Manager will come over ready to diffuse whatever complaint we have, and we just love seeing both their faces light up when we brag about the excellent service. The Manager will relax his shoulders, put a grin on his face, and act so relieved that he doesn't have to put out a fire! And we can tell it usually makes the waiters whole night. One manager once told us that because of our positive compliment about the waiter that the waiter was going to get a raise!
If we don't call the manager over, sometimes we will leave a healthy tip and then write a note on the back of the receipt about how great they are so that is why we are tipping so well.
It goes both ways though. We have also left a note stating how awful the service was. If you leave a note on your actual credit card receipt then the waiter HAS to turn it in, so the manager will PROBABLY see it.
We don't like leaving nasty grams but if the service was just horrible we want them to know why we are tipping porly - because of their service, NOT because we are just cheap customers.
Generally we will either sing praises or say nothing though. I don't want to ruin some poor waiters evening with a mean note.
So anyway we love telling the manager if we have great service. It not only makes the waiter feel good -- it makes us feel good too!

pam {simple details} said...

Couldn't be easier! Just yesterday at Michaels I casually mentioned to the clerk what a gem she was dealing with the annoying lady in front of me! She said, 'That just made my day!"

Thanks for the reminder that the little things make a difference!

Lisa Scibilia said...

What a difference a few kind words can make to someone's day. And when someone is crabby, I TRY to remind myself that they could be going through something difficult. Trying to live by the quote, "Be kinder than necessary because everyone you meet is fighting some kind of battle.". Thanks for inspiring with your RAKs, Dana!

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